Frequently Asked Questions

Australian Jade is a special black nephrite jade from the Cowell Jade Province in South Australia. It stands as the world's largest known reserve of black nephrite jade, distinguished by its unique iron characteristics that differentiate it from all other global jade sources in terms of density, color, and toughness.

Australian Jade is renowned for its fine-grained texture and extreme density - with specific gravity measurements beyond the technical definition of nephrite. In 1985, Pennsylvania University recorded the toughness of Australian Nephrite as beyond any other material ever tested (225k v 300k) (Schiller 1997).

Discovered in 1965 by local farmer Harry Schiller, the Cowell jade Province in South Australia stands as one of the world's largest known reserves of nephrite jade. After the Nephrite Jade deposits where discovered in Australia, the South Australian Government prepared over 14 major Geological reports on the deposits. The most recent is available here: South Australian Government Geological Report (16mb pdf file).

You can purchase our products online through our official website. Simply browse our product catalog, select items you like, add them to your cart, and complete the checkout process. We accept various payment methods including major credit cards and PayPal.

Yes, we offer worldwide shipping. International shipping times and costs vary depending on the destination country. We will provide a shipping quote after receiving your orders.

Typically, we process orders within 1-2 business days. Custom or large volume orders may require additional time. Once your order ships, you will receive an email with tracking information.

While Australian Jade is extremely durable, proper care is recommended. Avoid impact with hard objects and clean regularly with a soft cloth to maintain its luster. Avoid contact with chemicals like perfumes and shampoos. When storing, we recommend keeping it separately in a jewelry box or soft pouch.

Yes, most of our jade items are carefully handcrafted by experienced artisans. Each piece undergoes meticulous cutting, polishing, and carving to ensure the highest quality and unique beauty.

Genuine Australian Jade has distinctive black tones, high density, feels cool to the touch, and has a fine luster. If in doubt, you can consult a professional appraisal institution for verification.

Depending on stock availability, orders may be dispatched from Australia or from our warehouse in China. This ensures timely delivery while maintaining product availability.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Delivery times vary depending on destination and dispatch location. Please refer to your tracking link for the most up-to-date shipping status.

Yes, we offer worldwide shipping. Please note that international orders may be subject to customs duties, taxes, or import charges imposed by the destination country.

Yes. We accept returns within 7 days of delivery, provided the item is returned in its original condition and with the original gift box and packaging.

To request a return, please either:
• Submit a request through your order page, or
• Email us at website@australian-jade.com.au with your order number and reason for return.

All approved returns must be sent to our return address in Australia. Return instructions will be provided once your request has been approved.

Once we receive and inspect the returned product and packaging, we will process your refund within 7 working days. Refunds will be issued via the original payment method.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

• Items must be securely packaged to prevent damage during transit.
• Custom-made or made-to-order items may not be eligible for return unless faulty.